Email Notifications

Priority of email addresses

Sales and support email addresses are set in the publisher’s settings and apply across all offers. The sales and support emails can be individually overridden for each offer.

Users can opt in to receive email notifications for sales, fulfillment or support.

Subscriber notification emails

Automated fulfillment and subscription email notifications sent to your subscribers on your behalf by Arkahna Marketplace Elements.

Toggle this feature off if you handle subscriber notifications manually or via your own product.

Email notifications sent to the publisher:

Email Type	Description	Sent To	Flow
manual fulfilment required	Email sent when a new subscriber completes activation request, notifying that they need to activate the subscription	Fulfilment	Manual
new subscriber	Email sent when a new subscriber completes subscription	Sales	Automated/Manual
subscription canceled	Email sent notifying that a subscriber has cancelled a subscription	Sales	Automated/Manual
configuration incomplete	Email sent when a subscriber attempts to subscribe to the offer but is unable to reach signup page because configuration has not been completed	Users	Automated/Manual
subscription modified	Email sent notifying them that the subscriber has modified their subscription. No action required	Sales	Automated/Manual

Email notifications sent to the subscriber:

Email Type	Description
subscription activated	Email sent after the publisher has manually activated their subscription, or activated via API. Should include any further instructions
subscription rejected	Email sent when a publisher rejects a manual subscription request
subscription modified	Email sent when a subscriber modifies their subscription
notice of cancelation	Email sent when the publisher cancels a subscription